It goes without saying that we want your sauna to last for many years to come and to do this - regular maintenance of your Harvia equipment is important.
Pasidee S.L Preventative Maintenance Contracts are a great way to protect your Harvia investment and keep your unit in great condition. Our engineers will visit the site and service your Harvia equipment, fully cleaning and fault finding along the way, as well as the scheduled maintenance work which will eliminate most of the problems that cause units to fail.
A Preventative Maintenance Agreement is a great way to protect your sauna equipment and keep it running smoothly for many years to come. Experience has shown that following a regular maintenance schedule will prolong the life of your Harvia equipment as well significantly reduce the number of “breakdowns” that occur – which ultimately will save you money and keep your customers happy.
Under this agreement, we will send a qualified (and authorised) engineer to site at pre-arrange times to site. We always strive to arrange a time that is convenient and we will work sensitively. We thoroughly check each piece of equipment and do the scheduled service for that visit. We will change the parts that need changing (these are invoiced separately) and because the parts are direct from Harvia – you also, where applicable, get a 12 months warranty on those parts. The manufacturer recommends that certain parts be changed at specific intervals.
We are the only authorised Harvia Company in The Canary Islands. Service from other companies is not authorised by Harvia. Only parts purchased from us are genuine Harvia parts that, where applicable, come with a 12 months Harvia warranty.
Why USE Pasidee S.L for your Sauna Servicing?
• Fully Authorised & Trained Engineers
There are many people claiming an ability to service your sauna equipment - only our engineers are both able and Harvia authorised. So all service work we carry out is backed by our guarantee as well as by the Harvia name.
• Authentic Harvia Parts & Warranty
All parts that we use are supplied by head office in Finland - so they are authentic parts specific to your unit. This is paramount for keeping your units working correctly. Any (non-wearable) part that we fit is guaranteed by Harvia for 12 months.
• Quick Problem Solving
As we are trained and experienced in what we do - we can quickly trace faults and bring solutions, ensuring that you unit is repaired quickly. We will not leave you for days and we attempt to be at any emergency call out within 24 hours and for over 90% of jobs to be completed on the first visit to site.
• Parts Delivery
We have stock of popular parts here in Tenerife, and all parts are kept in stock at our head office in Finland.
• Dedicated Pasidee S.L Office Support
We have trained staff at our Tenerife office who can answer any queries that you may have on the phone.
Aims & Objectives
Whilst there is no disputing that Harvia supply the best sauna products in the world – it is our job, here at Pasidee S.L, to ensure that the service and backup for our Canarian customers meets the same standards. The aims of the service side are simple: to provide quality service, quickly, continually and helpfully – or, to elaborate:
• To ensure that our service and backup match the quality and expertise found in the Harvia Product range.
• To provide a prompt response and resolution to any and all technical issues.
• To continually support our customers with ongoing maintenance.
• To make dealing with members of our technical team a very pleasant one.
This is a great aim – but how do we do this and how does it work?
“Ensure that our service and backup match the quality and expertise found in the Harvia product range.”
This is quite a tall order as Harvia simply provide the best sauna equipment on the market. The aim of Pasidee S.L is to provide a service that cannot be matched on quality or expertise. This means that our engineers have been fully trained on all Harvia equipment. We continually invest in training for our engineers, technical support staff and sales staff. Our engineers come with Harvia’s Seal of Approval for all servicing work.
“Deliver a prompt response and resolution to any and all technical issues”
When an engineer is required by the customer, we will endeavour to get to site as quickly as possible. In the case of emergencies (i.e. when a unit is completely down and not working), our aim is to be there the next working day. Weekend and evening support is also available should this be required. Of course, we not only want to respond quickly – but also resolve the issue quickly. As we are trained and experienced in what we do - we can quickly trace faults and bring solutions, ensuring that you units are repaired quickly. Our goal is to make sure that over 90% of service call outs are resolved on the first site visit by the engineer.
“Continually support with ongoing maintenance”
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Our experience is that most of the technical issues that occur with Harvia equipment can easily be prevented by simple, regular maintenance. Given that prevention is always better than cure, we have a way that we can prevent technical issues arising. Your Harvia unit to be maintained and serviced on a regular basis. We will send a Pasidee S.L engineer to site, usually four times a year, which will service and check over your sauna.
You will receive a full report of each Preventative Maintenance visit as well as a list of any parts used. Our experience with customers who have a Preventative Maintenance Contract is that technical issues and down time are dramatically reduced, and in some cases – practically eliminated.
“Make dealing with members of our technical team a very pleasant one.”
This aim is one of the underlying aims in all sectors of the company – but especially with our technical team, including all our engineers and office staff. We do care about helping customers with whatever questions and issues that they may have and providing a quality service, quickly, continually and helpfully.
